Terms of use

1.1. TransferGeorgia is an online marketplace that connects travellers visiting Georgia with independent local drivers, guides and small operators offering private transfers, hourly hire, multi-day tours and related services on the road.

1.2. We act as an intermediary. We provide the technology — listings, search, booking flow, messaging, reviews — through which a Carrier publishes an offer and a Traveller accepts it. The actual transport, guiding or related service is provided directly by the Carrier, not by us.

1.3. We do not own or operate any vehicle on the Platform. We do not employ drivers. We are not a taxi company within the meaning of Georgian transport law, we do not sell airline tickets, and we are not an insurance broker.

1.4. We are not a party to the transport contract that arises between a Traveller and a Carrier when a booking is confirmed. Claims about the trip itself — driving quality, vehicle condition, late arrival, route changes — flow directly between Traveller and Carrier; we are happy to mediate, but the underlying liability is between them.

1.5. By listing on the Platform, a Carrier represents that it holds the permits required by Georgian law for commercial passenger transport, that its vehicles have a valid mandatory technical inspection, and that the third-party motor liability insurance on each listed vehicle is in force.

These Terms apply equally to two categories of registered user, as well as to anyone simply browsing the website:

2.1. Traveller — an individual or legal entity who uses the Platform to find and book a service.

2.2. Carrier — an independent service provider (individual, sole trader or company) that has created a profile on the Platform and listed vehicles, routes or tours. Drivers, guides, driver-guides and minibus operators are all Carriers within these Terms.

2.3. An unregistered visitor is also a user of the Platform and must respect the rules that apply to plain browsing — no scraping, no copying of content, no copyright infringement, no attempts to probe the security of the service. See section 11.

2.4. To use the Platform you must be at least 18 years old and legally capable of entering into a binding contract. Minors may travel only as accompanied passengers; the booking is made by an adult who is responsible for them.

3.1. A Traveller account is created automatically with the first booking. We use the email address entered on the booking form, confirm ownership of that address with a one-time code, and from that point onwards the Traveller can sign in with the same email any time.

3.2. A Carrier account is created through a dedicated registration flow that requires an ID document, driving licence, vehicle registration papers and a current insurance certificate. The account is activated only after our team has reviewed the documents.

3.3. You agree to keep the information on your account accurate. If anything changes that affects how you use the Platform — your name, your phone number, your email, the details of a vehicle, the expiry of an insurance certificate — please update it within two working days.

3.4. You are responsible for the security of your account. Do not share your sign-in link, code or password. Anything done through your account is treated as done by you, unless and until you tell us otherwise. If you believe someone has accessed your account without permission, contact [support@transfergeorgia.com] immediately.

3.5. We may decline registration, suspend an account or close it if there is good reason to believe these Terms have been broken, if a user is acting in bad faith toward other users, if the Platform is being used for an unlawful purpose, or if the information provided turns out to be false.

3.6. Carriers must not maintain duplicate accounts to dodge a suspension, inflate ratings, or otherwise game the marketplace. If we discover a second account belonging to the same person, all related accounts may be closed.

4.1. Each Carrier writes its own listing — vehicle photos and description, languages spoken, child-seat and Wi-Fi availability, willingness to take pets, the routes covered, and the price for each transfer (or hourly / daily rate for hire).

4.2. We do not set or adjust prices. We provide a structural framework — a minimum viable price, the currency, correct tax-display behaviour — and the Carrier sets the rate within that framework.

4.3. The price displayed on a listing is the Carrier’s public offer at the moment it is shown. Once a Traveller confirms a booking and the Carrier accepts it, that price is locked in and neither side may change it unilaterally. The only exception is a change in scope by mutual agreement on the chat — for example, an extra stop, a new drop-off point, more passengers than originally declared.

4.4. Availability is shown in real time. We cannot guarantee that a specific vehicle or a specific Carrier will be free on a given date — that depends on the Carrier’s other bookings.

4.5. Information shown on a route page (distance, drive time, recommended stops, place descriptions) is informational. It is built from public mapping data and our editorial team’s notes, and the actual journey may take more or less time depending on traffic, weather and road conditions.

5.1. A Traveller books by filling in the booking form: full name, email, mobile number, pickup date and time, pickup and drop-off points, number of passengers, oversized luggage if any. Optional fields cover preferences — child seat, en-route stops, languages, special requirements (pet, wheelchair, oversize cargo).

5.2. Until the Carrier accepts the request, the booking is in "pending" state. Most Carriers confirm in a few minutes; in unusual cases confirmation can take up to 24 hours.

5.3. Once the Carrier accepts, a separate transport contract (or, for tours, a tourist services contract) arises directly between Traveller and Carrier. That contract is governed by these Terms and by Georgian consumer-protection and transport law.

5.4. A Traveller may shorten the route, change the destination or shift the start time before the trip begins, by agreeing the change with the Carrier on the in-Platform chat. If the change affects the price, the new price must be confirmed on the chat before the trip starts.

5.5. All communication between Traveller and Carrier should happen through the Platform. Trying to swap phone numbers or messenger handles in order to dodge the Carrier’s commission, or for any similar reason, breaks section 6 below and may lead to a suspension.

6.1. The Traveller pays the trip price directly to the Carrier in cash at pickup (or at drop-off, if both sides agree to that). The Platform is not a payment agent. We do not charge the Traveller’s card, we do not put any deposit on hold, and we do not pre-authorise any amount before the trip.

6.2. The Carrier owes the Platform a commission on each successfully completed booking. The commission rate is shown in the Carrier’s dashboard and was agreed at registration; the rate may differ between service categories (single-trip transfer, hourly hire, multi-day tour).

6.3. The Platform never debits the Traveller’s bank account or card without consent. We do not store the Traveller’s card details and we do not pass them to third parties.

6.4. If a Carrier sets up an automatic commission-payment method (a recurring card charge, or a linked business account), funds are debited only within the agreed commission and only against confirmed bookings. The Carrier can change the payment method at any time.

6.5. Tax. Each user is responsible for its own tax position. The Carrier reports and pays tax on its earnings under Georgian law (or the law of its tax residence). A Traveller who is a legal entity is responsible for its own tax accounting. The Platform is not a tax agent for either side.

7.1. Traveller cancellation. A Traveller may cancel a booking at any time before the trip starts, free of charge. We do not run a cancellation fee, we do not hold a deposit, we do not penalise late cancellations. The cancellation is signalled through the Platform — the booking page or the chat.

7.2. Carrier decline. A Carrier may decline a request before confirming it. Once confirmed, a Carrier may withdraw only for serious reason (vehicle breakdown, illness, force majeure) and must notify the Platform straight away. Repeated post-confirmation withdrawals are a breach of these Terms and may lead to a rating drop, extra moderation, or termination.

7.3. No-show by Traveller. If the Traveller does not appear at the pickup point at the agreed time and has not warned the Carrier of a delay, the Carrier may leave after waiting 30 minutes (60 minutes for an airport pickup, counting from the moment the inbound flight specified on the booking actually lands). The booking is treated as performed and the Platform is not responsible to the Traveller for non-delivery.

7.4. Flight delay or other objective cause. If the Traveller is delayed by a flight reschedule, an accident on the way to pickup, or another reason outside their control, the Carrier waits a reasonable time (up to 24 hours) without extra payment. The Traveller should alert the Carrier through the Platform as soon as possible.

7.5. Cancellation by the Platform. In rare cases — suspected fraud, duplicate booking, breach of these Terms by either side — the Platform may cancel a booking. Money obligations between Traveller and Carrier are reset, and we notify both sides through the Platform and by email.

When delivering a service, the Carrier shall:

• 8.1. Arrive at the pickup point no later than the agreed time, with reasonable allowance for traffic — up to 15 minutes is acceptable.
• 8.2. Provide exactly the vehicle named in the booking. Substitution without the Traveller’s consent is not allowed, except after a breakdown or accident — in which case the replacement must be at least the same class as the listed vehicle.
• 8.3. Keep each vehicle in safe technical condition, with a current mandatory technical inspection and seasonal tyres (winter tyres in winter, in line with the Georgian Road Traffic Act).
• 8.4. Keep the cabin clean, supply bottled water for passengers, and run a working air-conditioner.
• 8.5. Hold a current third-party motor liability insurance policy and, where listed, a comprehensive policy.
• 8.6. Drive in line with Georgian road-traffic rules (matsne.gov.ge/en/document/view/2169396), with the speed limit, and with proper rest periods.
• 8.7. Not drive under the influence of alcohol, drugs or any substance that impairs ability to drive, and not drive when a medical condition makes it unsafe.
• 8.8. Not smoke in the cabin — no cigarettes, no e-cigarettes, no shisha, no pipes — at any time, even when no passenger is on board.
• 8.9. Not tow other vehicles during a booked trip and not use the vehicle for purposes unrelated to the Traveller’s journey.
• 8.10. Not put pets in the vehicle unless the public profile clearly says pets are accepted and the Traveller has agreed it on the booking.
• 8.11. Treat the Traveller with respect. No discrimination on any ground — nationality, gender, age, religion, disability, sexual orientation. No unsolicited political, religious or otherwise polarising conversation.
• 8.12. Delete the Traveller’s personal data collected for the trip (exact pickup / drop-off address, luggage photos, copies of documents if any) within 30 days after the trip, unless retention is needed to handle a dispute, answer a state request, or meet a tax / accounting obligation.
• 8.13. Not contact the Traveller after the trip for purposes outside settling that trip — no marketing, no attempts to pull future trips off-Platform.
• 8.14. Notify the Platform without delay of any incident on the road: an accident involving the vehicle and the Traveller, an injury to a passenger, a threat or conflict from the Traveller side, or a complaint received from the Traveller.

• 9.1. Provide accurate booking details — number of passengers, luggage size, pets, special requirements. Hiding facts that change whether the Carrier can serve the trip (six passengers when four were declared) may be grounds for refusal at pickup with no refund.
• 9.2. Arrive at the pickup point at the agreed time. If running late, message the Carrier through the Platform.
• 9.3. Behave safely in the cabin: wear seatbelts, place children in child seats (if you booked the seat the Carrier provides one — if you prefer your own, you must bring it), do not interfere with the driver.
• 9.4. Do not smoke in the cabin and do not consume alcohol or psychoactive substances unless the Carrier has explicitly allowed it.
• 9.5. Treat the Carrier with respect. No insults, no threats, no physical contact, no unreasonable demands.
• 9.6. Take care of the Carrier’s property. Damage caused by a Traveller to the cabin or vehicle (soiled upholstery, liquids spilled on electronics, broken parts) is settled on the spot with the Carrier or written into a separate report that the Carrier sends to the Platform.
• 9.7. Pay the agreed price in full, in the agreed way, at the agreed moment.
• 9.8. Do not use the Platform, or contact details obtained through it, for purposes outside the trip itself.

10.1. After a completed trip, the Platform sends the Traveller a link to a review form. A review consists of a 1–5 star rating and an optional written comment.

10.2. A review must reflect the actual experience, be based on facts, and contain no insults, no discrimination, no disclosure of the Carrier’s personal data, and nothing unlawful or that infringes a third party.

10.3. Reviews are published after moderation. Moderation may take up to 14 calendar days. The Platform may decline a review that breaches 10.2, and may take down a published review if a breach is discovered later.

10.4. A Carrier may not demand the removal of a neutral or negative-but-honest review, may not offer a discount or any other inducement in exchange for changing or deleting a review, and may not pressure the Traveller in any way.

10.5. Manipulating reviews — inflating your own rating, posting fake negative reviews against competitors, using puppet accounts — is a serious breach of these Terms and leads to immediate Carrier-account closure.

Across the Platform, no user may:

• 11.1. Use the Platform for activity that is unlawful under Georgian law or under the law that applies to that user.
• 11.2. Access another user’s account without permission, attempt to break authentication, or work around security controls.
• 11.3. Decompile, reverse-engineer, scrape with bypass of rate limits, or run automated harvesting of content (vehicle photos, listings, route data, Carrier contacts, reviews) without our written consent.
• 11.4. Upload viruses, malware, mass-mailing tools, spam forms or any code intended to disrupt the Platform.
• 11.5. Generate artificial load, mount denial-of-service attacks, or test platform security without our prior agreement.
• 11.6. Post content that infringes a third-party’s rights, or content that is obscene, abusive, hateful or otherwise unlawful.
• 11.7. Use third-party photos (documents, selfies in front of a vehicle, cabin photos taken from another driver or from open sources) when creating a Carrier profile.
• 11.8. Contact another user outside the Platform in order to dodge a commission or otherwise harm the Platform’s legitimate interests.

12.1. The Platform itself — the codebase, design, logos, service marks, curated photography of regions and landmarks, editorial guides, the user interface — belongs to the Company and is protected by Georgian law and applicable international treaties.

12.2. Any use of a Platform asset beyond ordinary browsing and booking — copying, modification, distribution, derivative works — needs our written consent.

12.3. User content. When a user posts content on the Platform (vehicle photos, listings, reviews, profile text), the user keeps copyright in that content but grants the Platform a free, non-exclusive, worldwide licence to use it as needed to run the service (display on the page, moderation, search-engine indexing, statistics) and to promote the service (Platform social channels, email digests, SEO material). The licence ends when the content is taken down — with a short tail for technical clean-up of backups.

12.4. The user warrants that all content it posts is its own, or it has the right to use it, and that the content does not infringe any third-party right.

13.1. The Platform is responsible for the Platform — meaning the technology service. That covers reasonable uptime, the data-protection commitments set out in the Privacy Policy, and the correct functioning of booking, chat and notifications.

13.2. The Platform is not responsible for the quality, safety, lawfulness or timeliness of a service delivered by a Carrier; for whether the actual condition of the vehicle matches the photos; for whether the Carrier showed up; for the Carrier’s conduct on the road; for the accuracy of information that a user posts.

13.3. The Platform is not liable for harm caused to a Traveller by a road accident, an injury during the trip, lost or damaged luggage or personal items left in the cabin. Those risks belong to the transport contract between Traveller and Carrier and are covered by the Carrier’s insurance.

13.4. We do not guarantee uninterrupted operation. The site may be temporarily unavailable for maintenance, due to provider outages, force majeure, or unusual load.

13.5. We do not guarantee the preservation of chat messages, notification history or other operational data in the event of a technical failure or a legally required archive operation.

13.6. Liability cap. The Platform’s aggregate liability to any user for any act, omission or loss connected with the service is capped at the commission the Platform received from that user in the preceding 12 months. The cap does not apply to gross negligence, intentional harm caused by the Platform, or where the cap is not allowed under mandatory Georgian law.

13.7. The user is responsible for the accuracy of the information it posts and for everything done through its account.

14.1. If you spot unauthorised access to your account, tell us right away — without unreasonable delay — at [support@transfergeorgia.com] or via the contact form. Until you tell us, anything done through the account is treated as done by you.

14.2. We take reasonable technical and organisational measures to protect user data: encryption of data in transit, restricted internal access, regular backups. The detail is in our Privacy Policy.

15.1. Information that becomes known to either side because of these Terms (business correspondence, the commission rate, commercial arrangements) is confidential and not for disclosure to third parties — except where disclosure is required by law, by a competent state authority, or to defend a claim in court or arbitration.

15.2. The confidentiality obligation is open-ended and survives the termination of the relationship.

16.1. By the user. A user may close its account at any time. A Traveller account closes through the dashboard or via support. A Carrier account closes once all confirmed bookings have been completed or cancelled and commission settlements are clear.

16.2. By the Platform. We may terminate these Terms and close the account where:

• a material breach of these Terms is not cured after notice;
• a single severe breach makes continued cooperation impossible (proven fraud, threat to another user’s safety, attempt to break security);
• a Carrier account has been dormant for over 12 months;
• a state authority requires it.

16.3. Effect of termination. After termination the account is no longer accessible; personal data is handled in line with the Privacy Policy. Obligations that arose before termination — in particular settlements for already-delivered services and the duty to pay commission — survive.

17.1. We may amend these Terms. Material changes are published on this page with an updated effective date and sent to the user by email and / or by in-dashboard notice no less than 7 calendar days before they take effect.

17.2. If you disagree with a change, you may close your account before the effective date. Continuing to use the service after the effective date counts as acceptance of the change.

17.3. Non-material edits — typo fixes, contact updates, legal-technical clarifications that do not change the substance of the relationship — may go in without separate notice.

18.1. These Terms are governed by and construed in line with the laws of Georgia.

18.2. The parties will make a reasonable effort to settle any dispute by negotiation. A claim is sent to the other side in writing (email is enough); the response window is 30 calendar days.

18.3. If the claim is not settled, the dispute goes to the Tbilisi City Court under Georgian civil procedure — unless mandatory consumer-protection law gives a Traveller-consumer a different forum (for example, the law of their habitual residence, where that law treats a Tbilisi-only forum as ineffective).

18.4. Nothing in this section blocks a consumer-user from invoking the mandatory consumer-protection rules of the law that applies to them.

19.1. Neither side is liable for non-performance caused by an event of force majeure — meaning an event that the parties could not have foreseen at the time of contracting and cannot reasonably prevent or overcome. Force majeure includes, in particular: natural disaster (earthquake, flood, landslide), public unrest, war, terrorism, epidemic and the related government measures, road closure and border closure.

19.2. Force majeure does not include: lack of money, market price increase, breach by the party’s own counterparties, or connectivity problems on that party’s side.

19.3. The party hit by force majeure tells the other side within 24 hours and shares supporting documents (certificate from a competent body, government order) as soon as those are available. Late notice strips the party of the right to invoke force majeure as an excuse.

19.4. If force majeure lasts more than three calendar days, the parties open a discussion on alternative performance, postponement or termination. On termination, the parties settle outstanding amounts.

20.1. Legally relevant notices from the Platform go to the email on the user’s account and / or as an in-dashboard message. The user keeps that email up to date.

20.2. Notices from the user to the Platform go to [support@transfergeorgia.com], through the contact form, or via the dashboard support chat.

20.3. The parties accept that messages sent through these channels have the force of written notice under Georgian law. Anything done through the Platform’s mobile app (if available) counts as done through the website.

21.1. Severability. If a clause turns out to be unenforceable, the rest of the Terms still applies; the unenforceable clause is replaced by the closest enforceable wording that gets to the same outcome.

21.2. No waiver. A failure by the Platform or by a user to enforce a right in a single situation does not amount to a waiver of that right elsewhere.

21.3. Assignment. A user may not assign its rights or obligations under these Terms to a third party without our written consent. The Platform may assign its rights and obligations to a successor in a reorganisation, merger, acquisition or sale of the business, with notice to users by email.

21.4. Headings. Section headings are for convenience only and do not affect interpretation.

21.5. Languages. These Terms are published in English and Russian. If the two diverge, the English version controls. A Georgian translation, if one is published, is for convenience only.

21.6. Platform contact details:

TransferGeorgia LLC
Registration number: [ID/N]
Registered office: [Tbilisi, Georgia — legal address]
Email: [support@transfergeorgia.com]
Website: transfergeorgia.com